Privacy Policy

Effective Date: October 21, 2024

Thank you for using Arcarae, Inc. ("the App", "we", "us", or "our"). Your privacy is important to us, and we are committed to protecting the information you share while using our services. This Privacy Policy explains how we collect, use, disclose, and secure your personal information, as well as your rights concerning your data.

1. Information We Collect

1.1 Personal Information

While using the App, you may share personal information, including but not limited to:

• Chat history: Your conversations, which may include text or other media that you share while interacting with the App.
• Personal details: Any personal information you provide during registration or conversations, such as your name, email address, preferences, or any other personal identifiers you choose to share.
• Custom Settings: Any personal preferences or settings that you configure within the App to tailor your experience.

1.2 Automatically Collected Information

We may automatically collect certain information about your interactions with the App and your device, including:

• Usage Data: Information about how you interact with the App, including pages visited, features used, timestamps, error reports, and general usage patterns.

2. How We Use Your Information

2.1 To Provide and Improve the App

• Functionality: Ensure that the App operates as intended and to personalize your experience based on your interactions with the App.
• Custom Features: Tailor responses from the App's LLM (Large Language Model) to create personalized conversations and improve the relevancy of responses based on your previous interactions.
• Data Syncing: Sync your chat history across devices to provide a consistent experience, ensuring that conversations and settings remain available across different platforms.

2.2 To Monitor and Secure the App

• Security: Monitor the App for unauthorized access, potential threats, fraud, and suspicious activity to safeguard your personal data.
• Error Resolution: Collect and use error reports to identify issues and resolve bugs, improving the stability and reliability of the App.

2.3 To Analyze Usage Trends

• Analytics: Aggregate usage data to analyze patterns and trends, helping us understand how users interact with the App and identify areas for improvement.
• Feature Development: Use anonymized data to enhance the functionality of the App and introduce new features based on user needs.

2.4 Communication

• User Support: Respond to your inquiries, troubleshooting requests, or other support needs via communication channels such as email or in-app messages.
• Administrative Updates: Send you important updates related to the App, such as changes to our terms, security alerts, or policy changes.

3. How We Share Your Information

3.1 Service Providers

We may share your information with trusted third-party service providers who assist in the operation, maintenance, and improvement of the App. These service providers are bound by strict confidentiality agreements and are only permitted to use your data to perform services on our behalf.

3.2 Legal Compliance and Protection

We may disclose your information if required by law or in good faith belief that such action is necessary to:

• Comply with legal obligations, regulations, or court orders.
• Protect our rights, privacy, safety, or property, or that of other users.
• Enforce our agreements and policies, or investigate any suspected fraud or illegal activity.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred as part of that transaction. If such a transfer occurs, we will notify you and ensure that your data is protected by the same privacy commitments outlined in this Policy.

4. Data Security

We take the security of your information seriously and implement industry-standard security measures, including:

• Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols.
• Access Controls: We use role-based access controls and strong password policies to limit access to your data to authorized personnel only.
• Data Anonymization: Where possible, we anonymize or pseudonymize your data to reduce its sensitivity and prevent unauthorized identification.

While we use reasonable efforts to secure your data, no system is completely foolproof. We encourage you to protect your personal information by using secure devices and logging out of your sessions when you are done using the App.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Chat history and personal data may be stored until you request deletion.

• Deletion Requests: You can request the deletion of your data at any time by contacting us at support@arcarae.com. Upon request, we will remove your data unless it is required to comply with legal or regulatory obligations.
• Backup and Logs: Your data may still exist in backups and logs, which may take some time to be fully erased after a deletion request is processed.

6. Your Rights

You have certain rights regarding your personal data, including:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete personal data.
• Erasure: Request deletion of your personal data (right to be forgotten).
• Restriction: Request that we restrict how we process your personal data under certain circumstances.
• Portability: Request that your personal data be provided to you in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at support@arcarae.com.

7. Children's Privacy

The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete that information as quickly as possible. If you believe we have collected such information, please contact us immediately at support@arcarae.com.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant updates by posting the revised Privacy Policy within the App or through direct communication. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at support@arcarae.com.